Services

We make building repairs and perform routine building maintenance to support efficient operations. 

We provide cleaning services for campus buildings and University properties.

We support planning, design, and construction of new and existing facilities. 

We create and maintain outdoor spaces and lush landscapes across campus. 

We service heating ventilation and air conditioning, plumbing, and electrical sytems. 

We keep campus clean and sanitary, recycle our waste, and reduce landfill impact. 

We remove pests and address animal issues to keep people, animals and birds safe. 

We own and manage a limited number of two-and three-bedroom residences to offer new faculty and staff affordable housing options during their initial year of employment.

We track and route work requests, process service and utility billing, administer campus-wide service contracts, and plan, forecast and report for annual budget. 

We address additional issues or services, handle inquiries and help clients get the assistance they need. 

Emergency requests include:

• Fire Alarms
• Water leaks
• Plumbing issues (stopped up toilets/drains)
• Power Outages
• HVAC Outages
• Key/Lock Issues
• Broken Doors/Windows- unsecured
• Elevator Problems

If your request is deemed an emergency, MSU Police will contact the appropriate on-call staff member to respond to the issue. 

• Service request information will be entered into the work management database and associated with the appropriate property and account number.
• The requestor will receive an email notification with the work request number and description of the request. Please retain this number for future service inquiry or billing reference.
• Request will be routed to appropriate Facilities Management team for action. 
• Work request status can be viewed by executing the Work Request Status Report below. 
• Email notification(s) will be sent when the work is completed. Please note that if multiple tasks are associated with your work requests, an email will be received as each phase is completed.
• Your feedback is important to us in improving our service. Please complete the customer satisfaction survey at the link provided in the Work Complete email notification. 
• Any charges associated with the request that are not covered by routine E&G maintenance will be billed to the account number provided. 
• Invoices are sent via email to the department's payables/invoice clerk. 

Work Request Status Report

Work Request Billing Detail Report

• Academic Affairs
• Administration
• Colleges
• Library
• Research units
• Schools

• Academic facilities
• Academic support buildings
• Administrative facilities
• Classrooms
• Lab and research facilities
• Libraries
• University infrastructure

• Access control systems
• Accessibility improvements
• Campus building signage
• Campus plans and studies
• Campus utility and infrastructure systems
• Ceiling systems
• Doors, windows and exterior
• finishes (beyond service life)
• Electrical components
• Elevator and lighting systems
• Exterior lighting, landscaping and grounds
• Fire alarms and life safety systems
• Flooring (beyond service life)
• Fixed classroom seating and classroom whiteboards
• Interior finishes and paint (beyond service life)
• Parking facilities and lots
• Preventative maintenance
• Provost-directed classroom modifications that improve space utilization or other priorities
• Roadways and paving
• Roof and walls
• Sidewalks, walkways and concourses

• Alumni Affairs and Development
• Athletics
• Auxiliary Services
• Campus recreation
• Extension Service
• Fraternities and sororities
• Mississippi Agriculture & Forestry Experiment Station
• Student Affairs

• Athletics
• Auxiliary services
• Dining
• Federal and state facilities
• Recreation & wellness
• Student housing
• Most of Thad Cochran Research Park

• All work for non-E&G buildings
• Audiovisual equipment
• Automotive work
• Classroom and IT controls
• Lab equipment and any associated power, water or HVAC
• New buildings
• New carpet, paint or ceiling tiles which are not beyond their service life or are primarily for cosmetic purposes
• New or replacement furniture
• Office equipment and computers
• Office moves and furniture relocation
• Renovations requested by the customer that are not the result of repair or maintenance issues or are principally intended for cosmetic upgrades
• Replacement of built-ins and similar fixtures which are not beyond their service life or are primarily for cosmetic purposes

Campus Services is funded for routine maintenance of E&G spaces as originally intended. This maintenance work is performed to offset the effects of normal "wear and tear." A good way to describe E&G responsibility is to envision a common classroom, laboratory, or office devoid of furniture, office machines, equipment, people, programs, and similar features. Anything added to the space is generally outside of the funding level of Campus Services.

Non E&G departments/facilities are charged for all services.

E&G departments/facilities are charged for services outside of the routine maintenance scope.

• Charges associated with work requests are billed monthly.
• Invoices are generated and emailed to the departmental representative.
• Contact the Business Manager to change or add contact information to each banner ORG.
• Details of work request charges can be obtained by executing the "Work Request Billing Details" report. This report will show all charges, including actual and billed, to date. The last page of the report shows the account number billed for the charges. 

• Custodial services provided beyond normal E&G maintenance are billed to the department requesting service.
• Actual hours worked are billed at the current custodial rate of service.
• Invoices are generated and distributed in campus mail monthly. 

• On-campus utility meters are read monthly and entered into the billing system.
• Readings from commercial utility bills are entered into the billing system.
• Readings are used to generate monthly utility bills.
• Utility charges are billed to the account numbers associated with each facility/property.
• Invoices are generated and emailed to the departmental representative monthly. 
• Please contact the Business Manager if any changes need to be made to the account numbers associated with the facility/property. 

Work Request Status Report

Work Request Billing Detail Report